Warranty & Extended Warranty Information
At Rachel Bloom, we believe that innovation should be backed by trust. Our smart bags are designed with advanced anti-theft features and premium craftsmanship, and we stand behind that with a clear, customer-first warranty policy.
1-Year Limited Warranty (Included)
Every Rachel Bloom smart bag includes a 1-year limited warranty, beginning from the date of your order. This warranty covers any defects in materials or workmanship related to the smart technology embedded within your bag.
Covered Components:
- Fingerprint lock module
- GPS tracking hardware
- Internal electronics, including battery and charging components
- Wiring or circuitry that supports smart features
What’s Included:
- Repair the issue at no cost (excluding shipping), or
- Replace the defective component (or the entire smart module) if repair is not possible
We aim to resolve all warranty issues quickly and efficiently to ensure minimal disruption.
What’s Not Covered:
- Normal wear and tear, cosmetic damage, or fabric-related scuffing
- Accidental damage, water immersion, or misuse
- Issues caused by attempted self-repair or third-party servicing
- Lost or stolen bags
Optional 3-Year Extended Warranty
For those who want added peace of mind, we offer a 3-Year Extended Warranty upgrade for $100. This upgrade extends your total warranty coverage from 1 year to 3 full years, protecting the core smart features of your bag for long-term use.
Extended Warranty Benefits:
- Full coverage of the fingerprint lock, GPS feature (if applicable), and internal electronics for 3 years
- No additional repair or replacement fees during the coverage period (excluding shipping)
- Priority handling for repairs or replacements
- Extended coverage activates automatically from your original purchase date and confirmation of the upgrade
What’s Covered:
- Fingerprint lock module
- GPS tracking hardware
- Internal electronics, including battery and charging components
- Wiring or circuitry that supports smart features
What’s Not Covered:
- Normal wear and tear, cosmetic damage, or fabric-related scuffing
- Accidental damage, water immersion, or misuse
- Issues caused by attempted self-repair or third-party servicing
- Lost or stolen bags
Eligibility & How to Add
The 3-Year Extended Warranty may be added within 30 days of your original purchase date. It must be purchased directly through the Extended Warranty product page: https://rachelbloom.com/products/extended-warranty.
Once the 30-day eligibility window has passed, the Extended Warranty cannot be added later.
Out-of-Warranty Repairs
Didn’t purchase the extended warranty but need a repair after your 1-year coverage has ended? No problem.
We offer a flat repair fee of $125, plus shipping, for any out-of-warranty technology-related issues. This includes evaluation, component replacement (if needed), and functionality testing.
To initiate a repair, contact our team and we’ll guide you through the process.
Submitting a Warranty Claim
To file a claim or request service:
- Contact our support team at help@rachelbloom.com
- Provide your order number, a description of the issue, and any photos or video if applicable
- Our team will respond within 1–2 business days with next steps
We aim to make warranty support as smooth and stress-free as possible.
Questions?
We’re here to help. If you have questions about your bag, warranty coverage, or how to add the extended warranty, reach out to our team any time at help@rachelbloom.com.
Your peace of mind matters to us, and so does the security of your bag.