Warranty & Extended Warranty Information

Warranty Information

Innovation, backed by trust.

Our smart bags are designed with advanced anti-theft features and premium craftsmanship. We stand behind that with a clear, customer-first warranty policy.

Included with every bag

1-Year Limited Warranty

Free · Activated automatically

  • Full coverage of fingerprint lock, GPS, and internal electronics
  • Repair at no cost (excluding shipping), or replacement if repair isn't possible
  • Defects in materials or workmanship related to smart technology
  • Coverage from the date of your order, for one full year

Optional upgrade

3-Year Extended Warranty

$100 · Add within 30 days

  • Everything in the standard warranty, extended to 3 full years
  • No additional repair or replacement fees during the coverage period
  • Priority handling for repairs and replacements
  • For frequent travelers, daily carriers, and long-term peace of mind

Coverage

What's covered

  • Fingerprint lock module
  • GPS tracking hardware
  • Battery & charging components
  • Internal wiring & circuitry

What we'll do

Our promise

If your bag experiences a malfunction or defect in any of the covered components during the coverage period, we'll either repair the issue at no cost (excluding shipping), or replace the defective component (or the entire smart module) if repair isn't possible.

We aim to resolve all warranty issues quickly and quietly, so you can get back to carrying with confidence.

The fine print

What isn't covered

  • Normal wear and tear, cosmetic damage, or fabric scuffing
  • Accidental damage, water immersion, or misuse
  • Issues caused by self-repair or third-party servicing
  • Lost or stolen bags

Adding the upgrade

Eligibility & how to add it

30 days. The 3-Year Extended Warranty may be added within 30 days of your original bag purchase. After that, the window closes.

Add it directly through the Extended Warranty product page. Coverage activates automatically from your original order date once the upgrade is confirmed. No paperwork, no activation step.

After coverage ends

Out-of-warranty repairs.

If your standard 1-year coverage has ended and you didn't add the extended warranty, we can still help. Tech-related repairs are a flat fee, including evaluation, component replacement if needed, and full functionality testing.

$125 + shipping  ·  one flat rate

Start a repair request →

When something goes wrong

Submitting a claim

  1. Email our team at help@rachelbloom.com
  2. Include your order number, a description of the issue, and photos or video if applicable
  3. We'll respond within 1 to 2 business days with next steps

Your peace of mind matters to us. So does the security of your bag.

If you have questions about coverage, eligibility, or how to add the extended warranty, we're here.

Get in Touch