FAQS

All orders are shipped from our distribution hub in Columbus, Ohio. 

USA: UPS

International: DHL

USA: We offer free shipping for all orders in the USA. We also offer expedited shipping options, available to view at checkout.

UPS is our courier for all shipments in the USA.

International: All costs for international shipments are calculated at checkout.

DHL as our international courier. 

Please allow us 1-2 business days for the processing of your order. It's typically quicker but we're a popular brand!

We ship all orders from our distribution hub in Columbus, Ohio. You can choose your chosen method of shipment as per your requirements and we offer Expedited as well as Overnight shipping options. 

As we all know, shipping can sometimes not be a perfect process, please reach out to us at support@rachelbloom.com if you are having any issues with your shipment.

USA: For all shipments in the USA we use UPS.

International: For all international shipments we use DHL.

Your tracking number will be emailed to you as soon as the order is fulfilled. This is typically within 1-2 business days.

Yes! We ship all over the world :-)

Please sign up to our email list for news of future national and international shipping updates.

USA: For all shipments in the USA we use UPS.

International: For all international shipments we use DHL.

Please note all orders are processed very quickly so please ensure you email all corrections to support@rachelbloom.com" href="mailto:support@rachelbloom.com">support@rachelbloom.com within 1 hour of ordering.

All orders shipped to the wrong address are the customer’s responsibility and Rachel Bloom will not be responsible for packages and/or additional fees that are associated with any shipment to an incorrect address.

Please contact our customer service team at support@rachelbloom.com if you receive a damaged product on delivery.

If the bag is damaged, you have 24 hours to contact our customer service department. We offer a one year warranty on the technology.

Packages that are either stolen, lost or undelivered are NOT our responsibility. If your package does not arrive within or after the estimated delivery time then you should contact UPS (if you're in the USA) or DHL (if you're outside the USA) to explain the situation and provide them with your tracking number.

Please also be aware that there may be rare occurrences where customs may delay the transit time of some packages. Please note we are not responsible for any unforeseen customs delays or charges. 

In this extremely unlikely case, please contact our customer support team at support@rachelbloom.com with your order number and we will correct the issue at our expense, immediately!  

If any of our items are out of stock, don't worry, we will be hurrily restocking! You can also Pre-Order any out of stock item, as well as sign-up to receive a notification as soon as the product is restocked.

If you did not receive a confirmation email with an order number, either you entered the incorrect email address when placing the order, or your order did not process in our system.

Please use the Contact Us page on the site to get in touch with us and we will look for the order and add the correct email address before resending confirmation.

You can also email us at support@rachelbloom.com

We, like most other brands, work super quickly to ship out all orders as soon as possible. However, if you can email or message us within an hour of purchase, it gives us a chance to cancel your order.

If we can't, you can cancel the order once you recieve your bag, but you will be responsible for all return shipping costs. Further, you will be refunded for your order minus shipping costs.

All discount codes and brand ambassador codes must be applied during checkout and purchase. We cannot add them after the purchase has been made. 

If you lock your phone in your bag you can simply unlock the bag by placing your finger on the fingerprint reader on the bag, using your stored fingerprint.

If no fingerprint has been stored and you have locked your phone in your bag you can use a friends phone by following the same steps as seen in our How To videos.

Alternatively, you can contact us and we will assist you at support@rachelbloom.com

Yes! All Rachel Bloom bags have a layer of quality slash-resistant material built-in, making it difficult for someone to forcefully gain entry to your bag in a theft situation.

Great question! So it's easy, when you first login via the Rachel Bloom App (iOS or Android) you will be prompted to Pair with your bag. To do so, please press the fingerprint reader on the bag 3 times and then press the pair button on the app. The bag will sync to your app at which point you click on the bag you want to pair with and press, 'Connect'. Simple!

If you have the Rachel Bloom GPS please open the Rachel Bloom App to track the bag. If you have an external GPS device not provided by Rachel Bloom please login to this to track.

We very strongly recommend you DO NOT follow the thief (or thieves) alone and that you contact your local police whilst actively tracking the GPS.

If you do not have a GPS and can not locate your bag we recommend sounding the alarm, if you can pair with the bag (if the bag is in bluetooth range with your phone).

Please note Rachel Bloom is not responsible for any loss or theft of your bag and/or it's contents. Rachel Bloom is not responsible for any valuables or belongings inside the bag.

Yes you can. Firstly, your friend or family member needs to download the Rachel Bloom App (iOS or Android). 

Then, simply provide your friend or family member with your 6 digit pin that you set-up when logging in for the first time, and they will enter this pin AFTER they Pair with your bag.

The battery has been developed to last for weeks when the bag is out of use. If the bag is used daily, we recommend you charge your bag every day.

It typically takes ~3 hours to fully charge your Rachel Bloom bag (from empty) so we recommend charging as you would your other essential accessories, overnight.

Every Rachel Bloom Bag comes with a Micro-USB cable. Plug the cable into the charging port of the lock on the bag. The cable can be plugged into any plug or a computer that has a Micro-USB port.

Please click on the below YouTube video link that offers insight into how you can add and store your fingerprints.

youtube.com/videoyalla

Simply navigate to the Rachel Bloom App (iOS or Android) and once you have signed-up and Paired with your bag, click on the 'Fingerprints' tab in the app and you will be able to store up to 25 fingerprints.

Please ensure you lift your fingerprint, before placing it back on the fingerprint reader, after every successful scan.

We have added logic to our technology so that when your battery dies on your bag, the lock will unlock. This will give you a chance to retrieve things you need from your bag before locking and charging your bag.

Rachel Bloom offers a one year warranty on all of our bags. If there is a lock malfunction with your bag, email our customer service team at support@rachelbloom.com and we will do our very best to resolve your issue. Unfortunately, we do not offer replacements for issues/causes as stipulated in our Ts&Cs.

No, the technology is not removable.

The technology used for Rachel Bloom bags was and is designed and manufacturered in The USA and Canada. Visit Lockus if you are interested in licensing their technology for your brand.

We offer technology replacements at the cost of $100 (excluding shipping charges). Please contact our customer service department at support@rachelbloom.com for more information.

If your Distance Monitoring function is toggled on via the Rachel Bloom app, and the sound alarms, there may be rare  occurrences that your Distance Monitoring Alarm continues to sound, even once you've come back into range and/or turned the Alert off via the app. 

If this is the case, please hard-close the app and re-connect to the bag.

Upon re-connecting, simply press 'Stop Alarm' and the alert will cease from sounding.

Yes. The battery is very long lasting but we recommend you charge your GPS device fully before using it.

The positioning for the GPS updates every 3 seconds. This gives you every opportunity to track the bag if stolen but we very strongly recommend you DO NOT follow the thief (or thieves) alone and that you contact your local police whilst actively tracking the GPS.

The fingerprint enclosures on the bag are water resistant but the leather is high-quality real leather so we recommend keeping dry.