Delete your account in the Rachel Bloom App

If you still have access to the Rachel Bloom App, the easiest way to request account deletion is directly in the App.

1. Open the Rachel Bloom App and sign in to your account.
2. Open Account or your account settings.
3. Select Delete Account.
4. Follow the on-screen confirmation steps to submit your deletion request.

Don't have access to the App?

You can still request deletion of your Rachel Bloom App account and associated personal data without reinstalling the App.

Email us from the email address associated with your Rachel Bloom account and include the words “Delete My Rachel Bloom Account” in the subject line.

Request Account Deletion

Email: help@rachelbloom.com

For security, we may need to verify that you are the account holder before completing a deletion request. We will only request information reasonably necessary to verify and process the request.

What happens when you delete your account?

When a valid account-deletion request is completed, Rachel Bloom will delete or de-identify personal information associated with your Rachel Bloom App account that we are not required or permitted to retain.

This may include, as applicable:

• Your Rachel Bloom App account and profile information.
• Your name, email address and telephone number associated with the App account.
• App account/user identifiers.
• Associations between your App account and registered Rachel Bloom smart products or devices.
• Other App account information that is not required to be retained for legitimate legal, security, fraud-prevention, transaction, warranty, dispute-resolution or compliance purposes.

Order and transaction records

Deleting your App account does not necessarily require deletion of every record relating to a purchase. Rachel Bloom may retain limited transaction, order, warranty, fraud-prevention, security, tax, accounting, dispute or legal-compliance records where required or permitted by law. Any retained information will remain subject to our Privacy Policy.

Fingerprint information

The Rachel Bloom App does not receive or store your fingerprint image or biometric fingerprint template. Fingerprint enrollment is handled by the physical fingerprint hardware in your Rachel Bloom product.

If you want to remove an enrolled fingerprint from the physical product, use the fingerprint-management function in the App while connected to the product. Deleting your online account should not be treated as a substitute for deleting fingerprints stored locally on the physical lock.

GPS information

If you activated optional GPS functionality, GPS services are provided using LandAirSea. Information processed or retained by LandAirSea is also subject to LandAirSea's applicable privacy and retention practices. Where applicable to a deletion request, Rachel Bloom will take the steps reasonably required of us with respect to service providers processing account-associated data on our behalf.

Before deleting your account

Account deletion may affect your ability to use App-connected features associated with your Rachel Bloom smart product. If you have an active GPS service or another paid service, review and cancel any future renewal as appropriate before or as part of your deletion request.

If you only want help changing account information or troubleshooting your App, you do not need to delete your account. Contact help@rachelbloom.com and we'll be happy to help.

Questions about your data?

For other privacy requests—including requests to access or correct eligible personal information—contact help@rachelbloom.com.