Shipping Policy
All the details, none of the guesswork.
Where we ship from
All Rachel Bloom orders are shipped from our distribution hub in Columbus, Ohio. We hand-pack and quality-check every bag before it leaves our facility, which is why we ask for a small processing window before your order moves into transit.
Shipping cost
Processing & delivery time
Please allow us 1 to 2 business days to process your order. It's typically quicker than that, but we're a popular brand and we'd rather under-promise and over-deliver. Once processed, your package is handed to our courier and the clock starts on transit time.
You can choose your shipping method based on how quickly you need your bag. We offer Standard, Expedited, and Overnight options at checkout, each with its own estimated delivery window displayed before you pay.
Shipping isn't always a perfect process. If your package is delayed beyond the courier's estimated window, please reach out to help@rachelbloom.com and we'll help you get it sorted.
Couriers we use
We've selected our shipping partners specifically for the demographics we serve. Both offer reliable tracking, careful handling, and customer support if anything goes wrong in transit.
Order tracking
Your tracking number is emailed to you as soon as your order is fulfilled, which is typically within 1 to 2 business days of placing your order. You can track your shipment a few ways:
- Click the tracking link in your shipping confirmation email.
- Visit our branded tracking page at track.rachelbloom.com for real-time updates.
- Or paste your tracking number into the courier's site directly: UPS for US shipments, DHL for international.
If you haven't received a tracking number within 3 business days of placing your order, check your spam folder first, then email us if it still isn't there.
Pre-orders
If a bag you want is currently out of stock, you have two options. You can sign up to be notified the moment it's restocked, or you can place a pre-order so your spot is reserved for the next production run.
The expected shipping date for any pre-order item is clearly displayed on the product page before you check out. All pre-order processing begins on that shipping date, not on the date you placed the order.
This means your card is charged at the time of order (so your spot is locked in), but our 1 to 2 business day processing window starts on the listed shipping date. If you order a pre-order item alongside an in-stock item, the entire order ships together once the pre-order date arrives, unless you contact us to request separate shipments.
Shipping dates on pre-orders are based on production timelines and inventory arrival at our Columbus hub. We update these dates if anything changes and notify you by email if your shipping date moves.
International shipping
Yes, we ship Rachel Bloom bags worldwide. International orders are sent via DHL, with shipping costs calculated at checkout based on your destination.
Customs & duties
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the customer's responsibility and are paid directly to the courier or local customs authority on delivery.
In rare cases, customs may delay the transit time of some packages. We are not responsible for unforeseen customs delays or charges. If your package is held at customs for an extended period, contact your local DHL office directly with your tracking number.
To stay updated on new international shipping destinations and lanes, sign up for our email list.
I typed the wrong shipping address. What can I do?
We process orders very quickly, so timing matters. If you spot an address error, email help@rachelbloom.com within 1 hour of placing your order with the correct address. If we catch it before the order is fulfilled, we'll fix it for you free of charge.
Orders shipped to an incorrect address provided by the customer are the customer's responsibility. Rachel Bloom is not responsible for packages, redirection fees, or replacement costs associated with shipments sent to an incorrect address.
What if my item is damaged on delivery?
If your bag arrives damaged, please contact our customer service team at help@rachelbloom.com within 24 hours of delivery. Include photos of the damage and your order number, and we'll arrange a replacement or refund based on the situation. No restocking fee applies for damaged or defective items.
Our smart bags also come with a 1-year limited technology warranty covering the fingerprint lock, GPS system, and internal electronics. See the Return Policy for full warranty details.
My package was never delivered. What now?
Once a package leaves our facility and is in the hands of UPS or DHL, the courier becomes responsible for safe delivery. Packages that are lost, stolen, or marked as delivered but missing are not Rachel Bloom's responsibility.
If your package doesn't arrive within the courier's estimated delivery window:
- Contact the courier directly: UPS for US shipments, DHL for international.
- Provide them with your tracking number and explain the situation.
- If the courier opens an investigation, please CC us at help@rachelbloom.com so we can help where possible.
We file claims on the customer's behalf when carriers offer that option, but final resolution depends on the courier's findings.
I received the wrong item. What do I do?
This rarely happens, but when it does we move fast. Email help@rachelbloom.com with your order number and a photo of what you received. We'll send the correct item right away and arrange a prepaid return label for the wrong one. No restocking fee applies when we shipped the wrong item.
Can I cancel my order?
We work quickly to ship orders, so cancellations are time-sensitive. Here's how it works:
Within 1 hour of purchase
Email or message us within 1 hour of placing your order and we can usually catch it before fulfillment. No fees apply.
Within 24 hours of purchase
You may still be able to cancel before shipment, but it depends on whether the order has entered fulfillment. Email us as soon as possible.
After 24 hours or after the order has shipped
If your order has already shipped, the standard return process applies. You'll receive a prepaid UPS return label, and your refund will be processed for the order amount minus a flat $20 restocking fee. Original expedited or overnight shipping charges (where applicable) are not refunded.
The $20 restocking fee covers your return shipping label, plus our inspection and repackaging costs. You don't pay anything out of pocket. The fee is simply deducted from your refund total.
Returns & warranty
We offer a 30-day return window from the date of delivery for unused bags in original condition. A flat $20 restocking fee applies to all returns and is deducted from your refund. We provide a prepaid UPS return label, so you don't pay anything out of pocket for return shipping.
The $20 fee does not apply to defective items, items damaged in transit, or orders where we shipped the wrong product. In those cases, your refund or replacement is processed in full.
Our smart bags also come with a 1-year limited warranty covering technology defects. For full return and warranty terms, please visit our Return Policy page. To start a return, head to returns.rachelbloom.com.
Discount & ambassador codes
All discount codes and brand ambassador codes must be applied at checkout. We can't apply them retroactively after a purchase has been made.
Order confirmation issues
If you didn't receive a confirmation email with an order number, either you entered the wrong email at checkout, or your order didn't process. Email help@rachelbloom.com and we'll look up the order and get the confirmation resent to the correct address.